WHEN IS THE CUSTOMER SERVICE TEAM AVAILABLE?
Our customer service team will be happy to assist you by phone, email or via our contact form. You can also message us on Facebook between 9am and 5pm.
I WOULD LIKE TO LEAVE A COMMENT OR SUGGESTION ON WAYS TO IMPROVE. WHERE CAN I WRITE IT?
You can leave your suggestions or any kind of feedback on our contact page or, if you prefer, let us know via email.
WHAT IS THE SHIPPING COST?
The shipping costs are 3,50 GBP . However, the shipping is free on orders over 24.95 GBP.
WHAT DO I NEED TO PLACE AN ORDER?
You must have an account to be able to place an order on our website. You can register before placing the order or at the checkout.
HOW DO I PLACE AN ORDER?
Add our products to your shopping basket, then click the confirm button and check your basket. If everything is correct then proceed to checkout and to the delivery details. Then your payment will be made. Once your order has been placed, you will receive an email confirmation to the email address provided which will contain your tracking information. For any queries, you can contact us at shop@irohanature.com.
WHEN WILL I RECEIVE MY ORDER?
You will receive your order within 4-5 days
WHAT DO I DO IF MY ORDER IS WRONG?
You can email us at shop@irohanature.com or call us during office hours. For any delivery issues, please contact Lidia Gracia: +34 931615007 shop@irohanature.com / lgracia@sensalia.net
WHAT IF MY ORDER DOES NOT ARRIVE?
You can email us at shop@irohanature.com or call us during office hours. For any delivery issues, please contact Lidia Gracia: +34 931615007 shop@irohanature.com / lgracia@sensalia.net
HOW DO I APPLY A DISCOUNT CODE ON THE WEBSITE?
When processing your order, you will see a section where you can enter any discount coupons. The reduction will be applied to the order immediately.
I HAVE PLACED AN ORDER BUT CHANGED MY MIND
1. Use the order reference to identify your order. Provide us with the reference of the order(s) you wish to return. We will send you a returns form. 2. Prepare your return. Place the returns form inside the package and post to Sensalia SL Att. Returns Office Iroha Nature Ctra. Vallveric 85, 2-3 08304 Mataró (Barcelona). 3. Your refund will be processed as soon as we receive your returned items. We aim to refund the amount by the same means that the order was paid for. If this is not possible, we will then make a bank transfer.
THERE IS AN ISSUE WITH MY ORDER AND I WISH TO RETURN IT
If you have received your order and found an issue or a problem. 1. Contact our Returns Office via email at shop@irohanature.com within 14 calendar days of receiving the order. Use the reference number to identify your order. Provide us with your reference of the order(s) you wish to return. We will send you a returns form. 2. Prepare your return. Place the returns form inside the package. 3. Our team will take care of collecting the package and/or replacing the incorrect item. 4. In the case that you want to return the incorrect item and do not wish to have it replaced, we will process your refund as soon as we receive the items. We aim to refund the amount by the same means that the order was paid for. If this is not possible, we will then make a bank transfer.
ARE OUR PRODUCTS NATURAL?
All our products contain natural ingredients, without parabens and have not been tested on animals. We guarantee ethical and natural cosmetics.
DO WE ONLY SELL ONLINE?
Iroha Nature is established in more than 20 countries. You can find our sales outlets on the “POINTS OF SALE” section of our website.
I HAVE A BEAUTY SALON AND I WOULD LIKE TO SELL YOUR PRODUCTS
You can contact our sales department by calling +34 93 161 50 07 or via email.